Negotiation scripts
Talk your subscriptions down (CAD)
Proven scripts and pro tips for getting a better deal. Copy, dial, save.
Best contact methods
Phone call
Most effective for negotiation
Live chat
Good for written record
Email
Documented but least effective
Pick a scenario
Cancellation Retention Offer
60-70% successWhen you're ready to cancel and want a discount to stay
"Hi, I'd like to cancel my subscription. I've been a customer for [X months/years], but the cost is just too high for my budget right now. Before I cancel, is there any way you could offer a discount or promotional rate to help me stay?"
- •Call during off-peak hours (early morning or late evening)
- •Be polite but firm about your intention to cancel
- •Mention competitors' lower prices if applicable
- •Ask to speak with the retention department if needed
General negotiation tips
Be polite & patient
Reps respond better to friendly customers.
Know your worth
Calculate total spend and tenure beforehand.
Be ready to walk
The best deals come when you're actually leaving.
Try multiple times
Different reps may offer different deals.